How Scalable Operations Increased Salesforce Delivery Velocity with Ressl AI

Salesforce delivery is a strange mix — equal parts strategy and configuration, functional decisions and technical plumbing. It’s mission-critical software for most enterprises, but it’s also incredibly bespoke. To extract real ROI from Salesforce, every org needs deep customization, careful configuration, and constant iteration.

The problem: unlike modern software engineering, CRM and ERP development still lack the kind of advanced tooling, versioning, and automation engineers take for granted. That makes reliable Salesforce delivery 10x harder than it should be. At Ressl, we ask ourselves each day what does the best AI teammate for Salesforce engineering teams look like? Eric from Scalable Operations was key in enabling us to achieve that vision as an early customer. His feedback led to the Ressl of today!

The Challenge

Scalable Operations wanted to accelerate delivery without scaling headcount. Their team was spending 20–30% of every project on repetitive work — building fields, updating flows, editing validation rules, or deploying metadata changes. These were hours of manual effort, often hundreds of clicks per request.

The Approach

Ressl AI’s reasoning agents stepped in to automate and augment that middle layer of Salesforce execution — the grunt work between specification and deployment.

Ressl agent supported the Scalable Operations team with a range of delivery tasks:

• Creating and deploying new standard and custom objects
  
  

• Updating and deploying flows, including payment and invoicing logic
  
  

• Building validation rules for standard and custom objects
  
  

• Adding automation to standardize opportunity names
  
  

• Fixing flow logic issues with bulk-safe patterns and error handling
  
  

• Investigating complex Apex triggers and Classes
  

• Identifying areas of opportunities for Optimisation

The Impact

Using Ressl AI, Scalable Operations was able to:

• Ship functional and technical updates in minutes instead of hours
  
  

• Deploy changes safely, with validation and test updates handled automatically
  
  

• Eliminate repetitive Salesforce UI work

Let their team focus on strategic functional design while the agent handled execution

The Bigger Picture

Ressl’s agent learns from each org’s metadata — building context of each enterprise that becomes a competitive moat. It doesn’t just automate; it reasons about the right way to translate requirements into Salesforce artifacts. By embedding itself into the delivery flow, Ressl AI turns Salesforce configuration into a fast, reliable, scalable process.

Salesforce delivery doesn’t have to move at human speed anymore.